If you’ve got questions, we’ve got answers. See our Frequently Asked Questions below or get in touch with us directly.

What if there are missing or wrong items when I receive my order?

For missing or wrongly shipped items, please contact us at info@iloveblackhair.com and quote your transaction reference number. Our customer service is open from Monday to Friday, 9am to 5.30pm . We will endeavor to reply to your query within 2 working days and we will advise you on what to do next.

Is there a minimum order value?

There is no minimum order requirement. Delivery charges will remain as specified.

How do I use a promotion code?

To use a promotional code, please follow these steps:

  • Place your orders.
  • Proceed to checkout.
  • Enter your Promotion Code at the box indicating “Promotion Code”. Simply type or copy and paste (recommended) the promotional code in this text field.
  • Submit your order to see the final amount with your promotion discount applied.
How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

What are the available payment methods?

At the moment, we only accept Credit/Debit cards, and are processed through the PayPal payment processing gateway.

Can I pay with PayPal without a PayPal account?

Absolutely! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal. By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account is needed.